Your privacy matters. This Privacy Policy describes how 388 Game (operating at https://388game.click) collects, uses, stores, and protects the personal information of registered players and visitors. By using the 388 Game platform, you agree to the practices described in this Policy. This Policy should be read alongside our Terms and Conditions.
1 Who We Are
388 Game is an online gaming and sports betting platform operating at https://388game.click, serving players primarily in Pakistan. When this Policy refers to "388 Game," "we," "us," or "our," it means the operating entity behind the 388 Game platform.
For the purposes of data protection, 388 Game is the data controller in respect of the personal information collected from players and visitors. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for making sure that processing is carried out lawfully and fairly.
If you have any questions about this Privacy Policy or about how your personal data is handled, you can contact us at support@388game.click. We aim to respond to all privacy-related enquiries within 5 business days.
2 Data We Collect
388 Game collects personal data in order to operate your account, process payments, verify your identity, and comply with applicable legal obligations. We do not collect data beyond what is genuinely necessary for these purposes. The categories of data we may collect are set out below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Registration; identity verification |
| Contact Data | Mobile number, email address | Registration; support contact |
| Financial Data | Easypaisa / JazzCash wallet number, bank account (IBFT), card details (last 4 digits only) | Deposit and withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game history, balance movements | Continuously during account use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Automatically on platform access |
| Usage Data | Pages visited, games played, features used, time spent on platform | Automatically during platform use |
| Verification Data | Copies of identity documents (CNIC, passport), selfies, proof of payment method | When identity verification is triggered |
| Communications Data | Records of support chat conversations, emails, and complaint correspondence | When you contact 388 Game support |
3 How We Collect Your Data
388 Game collects personal data through the following means:
- Directly from you: When you register an account, make a deposit or withdrawal request, contact customer support, or respond to a verification request, you provide data to us directly.
- Automatically: When you access the 388 Game platform, our servers automatically log technical and usage data including your IP address, device information, and browsing activity on the platform. This happens on every visit.
- From payment processors: When you complete a payment transaction, our payment processing partners share confirmation data with 388 Game to allow your deposit or withdrawal to be processed. We receive only the minimum data necessary to complete the transaction.
- From identity verification services: If your account is subject to an identity verification check, we may use a third-party service to verify documents you have submitted. These services provide a verification outcome to 388 Game but do not store your documents on our behalf.
4 Why We Use Your Data
388 Game uses your personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected.
- Account management: Creating and maintaining your 388 Game account, verifying your identity, and managing your profile settings and preferences.
- Payment processing: Processing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Confirming payment method ownership where required.
- Service delivery: Providing access to cricket betting markets, casino games, Teen Patti, Aviator, Ludo, Poker, Fishing Games, and all other platform features available on 388 Game.
- Customer support: Responding to your questions, processing complaints, and assisting with account or payment issues.
- Legal compliance: Fulfilling our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, age verification obligations, and any other applicable legal duties.
- Platform improvement: Analysing aggregated usage data to understand how players use 388 Game and to improve platform features, performance, and navigation.
- Responsible gaming: Monitoring account activity for patterns that may indicate problem gambling behaviour, and facilitating the operation of deposit limits, loss caps, and self-exclusion requests.
- Security: Detecting, preventing, and investigating fraud, money laundering, cheating, collusion, and other prohibited activities on the platform.
- Service communications: Sending important account-related notifications such as password reset confirmations, withdrawal processing updates, and policy change notices. These communications are not marketing and cannot be opted out of while your account is active.
5 Legal Basis for Processing
388 Game processes your personal data on the following legal bases:
- Contractual necessity: Processing that is necessary to perform the contract between you and 388 Game — in other words, to operate your account and deliver the services you have signed up for. Without this processing, we cannot provide you with a 388 Game account.
- Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks, and identity verification obligations.
- Legitimate interests: Processing carried out for 388 Game's legitimate business interests where those interests are not overridden by your rights. This includes fraud prevention, platform security, and analysis of aggregated usage data to improve the platform.
- Consent: Where we ask for your consent before processing — for example, for optional marketing communications — we will only process your data on that basis where you have given a clear, affirmative consent. You can withdraw consent at any time by contacting support.
6 Sharing Your Data
388 Game does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances and only to the minimum extent necessary:
- Payment processors: Your financial data is shared with the relevant payment processing partner (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, Visa/Mastercard processing networks) solely for the purpose of completing your requested transaction.
- Identity verification providers: Where an identity or age verification check is required, we share the necessary documents with a third-party verification service. These providers are contractually bound to use your data only for the verification purpose and to handle it securely.
- Technology and hosting providers: Our platform is hosted on secure third-party infrastructure. Hosting and technology partners may have access to platform data as part of providing their services to 388 Game. These partners are bound by data processing agreements and cannot use your data for their own purposes.
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory requirement, 388 Game may disclose personal data to competent authorities. We will notify you of such disclosures where we are legally permitted to do so.
No cross-border marketing: 388 Game does not transfer your personal data to third-party marketing organisations in Pakistan or elsewhere. Your contact details will not be passed to advertisers, affiliate marketers, or data brokers.
7 Payment Data and Security
Payment security is an area where 388 Game has invested heavily, given the sensitivity of financial data and the importance of fast, reliable PKR transactions to Pakistani players. Here is how we handle payment data specifically:
- All payment data is transmitted over 256-bit SSL encrypted connections. Data is never transmitted in plain text.
- Card details (Visa and Mastercard) are processed via PCI-DSS compliant payment gateways. 388 Game does not store full card numbers, CVV codes, or card expiry dates on our own servers.
- Easypaisa and JazzCash transactions are processed via direct API integration with the respective providers. Only the outcome of the transaction (success or failure) and the transaction reference are retained by 388 Game.
- For IBFT transactions, we retain the bank account reference as proof of payment method ownership. We do not retain full account details beyond what is needed for this purpose.
- Payment method details are associated with your account to allow us to return withdrawals to the correct source. You may request that a payment method be removed from your account by contacting support, subject to any active withdrawal obligations.
If you ever notice an unauthorised transaction on your 388 Game account, you must contact us immediately at support@388game.click so we can secure your account and investigate.
8 Cookies and Tracking Technologies
388 Game uses cookies and similar technologies to make the platform work correctly and to understand how players use it so that we can improve the experience. A cookie is a small text file stored on your device by your browser when you visit a website.
The types of cookies 388 Game uses are:
- Essential cookies: These are required for the platform to function. They manage your login session, remember your preferences during your visit, and ensure the platform loads correctly. The platform cannot function properly without these cookies. They do not identify you personally beyond keeping your session active.
- Analytics cookies: We use analytics tools to collect aggregated data about how visitors use the 388 Game platform — which pages are visited most, how long sessions last, and which features are used most frequently. This data is used in aggregate form to improve the platform. It does not identify individual users.
- Functionality cookies: These remember choices you make (such as your preferred language or display settings) to provide a more personalised experience during your visit.
388 Game does not use third-party behavioural advertising cookies or retargeting pixels. We do not allow advertising networks to place tracking cookies on 388 Game pages.
Most browsers allow you to control cookies through their settings. Disabling essential cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to use the platform but will mean we cannot improve it based on aggregated usage data.
9 Data Retention
388 Game retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law. The following general retention periods apply:
- Account data: Retained for the duration of your active account plus 5 years after account closure. This retention is required to meet anti-money laundering and regulatory record-keeping obligations.
- Transaction data: Deposit, withdrawal, and betting records are retained for a minimum of 5 years from the date of the transaction.
- Identity verification documents: Retained for the period required by applicable KYC and AML regulations from the date of verification, typically a minimum of 5 years after account closure.
- Support communications: Records of support interactions are retained for 3 years from the date of the interaction.
- Technical and usage data: Aggregated, anonymised analytics data may be retained indefinitely. Identifiable technical data (such as IP address logs) is retained for up to 12 months.
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. If you request account closure and data deletion, we will delete data beyond what we are legally required to retain.
10 Your Rights Over Your Personal Data
You have a number of rights in relation to the personal data that 388 Game holds about you. These rights are described below. To exercise any of these rights, contact us at support@388game.click. We will respond within 30 days.
Right of Access
You can request a copy of the personal data 388 Game holds about you. We will provide this in a clear, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will act on verified correction requests promptly.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restriction
You can ask us to restrict processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
Right to Portability
Where we process your data on the basis of consent or contract, you can request a machine-readable export of your personal data to transfer to another service.
Right to Object
You can object to processing carried out on the basis of legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds that override your interests.
11 Children's Privacy
388 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires confirmation that the user is at least 18 years old, and age verification checks may be applied to confirm this.
If you believe that a person under 18 has registered an account on 388 Game or has accessed the platform using an adult's account or device, please contact us immediately at support@388game.click. We will investigate and take immediate steps to close the account and securely delete any data collected.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling websites. 388 Game supports the use of such tools and recommends them for any household that includes minors.
12 Updates to This Privacy Policy
388 Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page.
- Post a notice on the 388 Game platform homepage informing users of the update.
- Where possible and where the changes are material, send a notification to your registered email address or mobile number.
We encourage you to review this page periodically. Your continued use of 388 Game following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with a change, you should stop using the platform and may request account closure as described in our Terms and Conditions.
13 Contact Us and How to Raise a Privacy Complaint
If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how 388 Game has handled your personal information, please contact us through any of the following channels:
- Email: support@388game.click
- Live Chat: Available 24/7 from your 388 Game account dashboard
- Support languages: English and Urdu
We take privacy complaints seriously. When you raise a privacy concern with us, we will:
- Acknowledge your complaint within 2 business days.
- Investigate the matter and respond with our findings within 30 days.
- Where we have made an error, take immediate corrective action and inform you of the steps taken.
Further help: If you are not satisfied with 388 Game's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will provide you with the relevant contact details upon request.